A bank where children are not bored: interactive Elpix kiosks at Kredobank

Waiting in a bank is a common occurrence for adults, but a real challenge for children. To make a visit to a branch comfortable for the whole family, financial institutions are increasingly turning to interactive solutions. One example is the new branches of Kredobank, where children’s interactive counters from Elpix have appeared.

Client

Kredobank is a Ukrainian bank founded in Lviv in 1990 and is classified by the National Bank of Ukraine as a systemically important bank of Ukraine. The bank is 100% owned by PKO Bank Polski, the largest financial institution in Poland and one of the largest financial groups in Central and Eastern Europe.

Kredobank is present in 22 regions of Ukraine and in Kyiv and offers a full range of services to retail customers, small, medium and large businesses in Ukraine.

Challenge

As part of the opening of new branches, Kredobank has set the following goals create an interactive area for children, that would work autonomously, be safe, reliable and not require constant maintenance. The equipment had withstand the daily load, easily integrate into the space and provide age-based, controlled access to content. It was also important to be able to update the applications without involving technical specialists.

Project goal

• Reduce the burden on parents during the service
• Provide children with interesting and educational activities in the department
• Implement a durable and easy-to-use solution
• Show that the bank cares about the comfort of each client

Implementation

Elpix implemented the project in 5 new branches of Kredobank, installing children’s interactive kiosks with touch screens and its own software shell – Elpix Launcher.

Each rack includes:

• 32-inch touchscreen display with vivid graphics;
• vandal-resistant acrylic stone housing with smooth shapes;
• branded Elpix Launcher – interface specially designed for children’s devices.

Elpix Launcher allows you to split content by age category (up to 6 years old, 7-11 years old, 12-17 years old) and install the appropriate set of applications. The system provides protection against accidental exit or change of settings, so children can use the rack independently.
Thanks to Google Play support, branches can update or change the content of the device without additional technical intervention.

Implementation of interactive kiosks for children

Results

Key achievements:

• implemented 5 full-fledged children’s interactive zones;
• safe and intuitive interface for children of all ages is provided;
• reduced workload for staff and parents during the service;
• improved overall customer experience in branches;
• the solution has successfully passed the first deployment and is ready for future scaling.

Conclusion

Interactive kiosks for children is not just an additional service, but part of a new approach to banking. Elpix Launcher combined with high-quality equipment allows us to create a comfortable digital environment in the branch, adapted to the needs of children.
We are pleased to be able to implement such projects together with Kredobank, a company that truly values the quality of service and attention to each client.